When the Board receives your complaint, it will be entered into our internal database which will generate a "control number." If your complaint is not within the jurisdiction of the Board, it will be referred to the appropriate agency and you will be notified by mail. If the complaint appears to be within the Board's jurisdiction, an acknowledgment letter will be sent advising you that the Board has received your complaint. A Board analyst reviews the complaint and gathers all the necessary information for evaluation. You may be contacted if the analyst determines that more information or clarification is needed to process your complaint. For example, you may be asked to sign an "Authorization for Release of Medical Information," if one was not included or if additional releases are needed. To avoid delay, it is important to sign and return the release form(s) and provide any requested information as soon as possible. For more information on complaints, please see the brochure, "
A Consumer's Guide to the Complaint Process".