Complaint Information

The Medical Board is responsible for reviewing and investigating complaints about, and disciplining the following medical professions:

  • Licensed Physicians & Surgeons
  • Licensed Midwives
  • Registered Dispensing Opticians (business registration)
  • Registered Contact Lens Dispensers
  • Registered Spectacle Lens Dispensers
  • Registered Nonresident Contact Lens Sellers
  • Research Psychoanalysts and Student Research Psychoanalysts
  • Registered Polysomnographic Trainees, Technicians, and Technologists
  • Outpatient Surgery Settings (within the Board's jurisdiction)

Further, the Board's staff also reviews and investigates complaints about Doctors of Podiatric Medicine and Physician Assistants; however, any disciplinary action taken against one of these licensees is decided by the licensing Board/Bureau for that profession.

If an individual or organization appears to have violated the laws within the Board's jurisdiction, Board staff will investigate the allegations and charges may be filed. Following are the types of complaints reviewed by the Board:

  • Substandard Care (e.g., misdiagnosis, negligent treatment, delay in treatment, etc.)
  • Prescribing Issues (violation of drug laws, excessive/under prescribing)
  • Sexual Misconduct
  • Impairment (drug, alcohol, mental, physical)
  • Unlicensed practice, or aiding and abetting unlicensed practice
  • Unprofessional Conduct (e.g., breach of confidence, record alteration, filing fraudulent insurance claims, misleading advertising, arrest or conviction)
  • Office Practice Issues (e.g., failure to provide medical records to patient, failure to sign death certificate, patient abandonment)

Except for special circumstances, complaints must be filed in writing. Written complaints may be submitted to the Board’s Central Complaint Unit by mail, via fax, or online. For further information regarding the Board’s complaint review process, contact:

Central Complaint Unit
  • Toll-Free: 1-800-633-2322
  • Phone: (916) 263-2382
  • Fax: (916) 263-2435