Consumers

Protecting health care consumers through the proper licensing and regulation of physicians and surgeons and certain allied health care professionals and through the vigorous, objective enforcement of the Medical Practice Act.

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Contact the Board's Consumer Information Unit for assistance.

1 (800) 633-2322

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Quality of Care

Quality of care complaints are complaints that allege concerns about substandard care, which may include but are not limited to, misdiagnosis, negligent treatment, delay in treatment, under prescribing, and/or inappropriate prescribing. These complaints may involve serious injury or death and the Board is required to gather medical records, a response from the subject medical provider, and any additional information necessary to determine if a violation of the law occurred. After all information has been gathered, Board staff will analyze the information to determine if there is sufficient evidence for referral to a medical consultant. If referral to a medical consultant is warranted, the complaint is forwarded to the consultant for a thorough review. If no violation is found, or the Board finds insufficient evidence, the complaint will be closed.